Clarity when things are complex.
Level 3 specialist support coordination
Explore coordinated support for complex situations, barriers to services and changing support arrangements.
What this support can look like
When several services are involved or significant barriers make support difficult to access, a clearer shared plan can help. Level 3 specialist support coordination addresses complex support situations and the risks or barriers in a person’s support environment. It brings attention to how services work together. Suitability, the appropriate specialist and the funding in your plan need to be confirmed before support starts.
Understand the barriers
Identify the issues that make it difficult to access or maintain support, and establish which ones need attention first.
Clarify responsibilities
Discuss the roles of the services involved, what information is needed and how decisions will include your preferences.
Plan coordinated next steps
Where appropriate, develop a service plan with clear actions, responsibilities and a process for checking what is working.
Prepare for transitions
Raise questions about continuity when services or circumstances change. Confirm who to contact and what arrangements need to be in place.
A simple way to begin
One step at a time.
- Make a brief enquiry about the coordination support you are seeking.
- Confirm Level 3 funding in your plan and discuss the specialist expertise required.
- Check service fit, availability and costs before agreeing to support.
- Discuss priorities, consent, responsibilities and a process for reviewing the service plan.
Your voice matters
You can ask for explanations, take time to decide, and include a person you trust. Before support starts, agree on the service, costs and the way you will work together.
Prepare for your first meetingQuestions about this service
A little more clarity.
Your questions are part of finding the right fit.
How is Level 3 different from Level 2?
Level 3 focuses on more complex barriers and risks in your support environment. The NDIS expects a specialist coordinator to have the appropriate qualifications and experience for that work. Level 2 focuses on organising supports and building your ability to manage them.
Does every participant need specialist coordination?
No. The level of coordination depends on your circumstances and the funding in your plan. Your my NDIS contact can explain the level that has been funded. The website’s support finder suggests pages to explore; it does not decide eligibility.
Is specialist support coordination an emergency service?
No. This website and its enquiry forms are not monitored for urgent help. If someone is in immediate danger, call 000. Use the urgent-help page for links to crisis support services.
What should I share in my first enquiry?
Share your contact details, preferred way to communicate and the service you are asking about. Do not send medical reports, an NDIS number or sensitive case details through the website. Any necessary information can be discussed through an agreed process later.
A conversation is a good place to start
You don’t have to work
it all out on your own.
Tell us what matters to you. We’ll help you explore the next step.