Make your plan make sense.
Level 2 support coordination
Understand your NDIS plan, explore providers and build the skills to organise support that works for you.
What this support can look like
An NDIS plan can open up possibilities, but deciding where to start can feel like a lot. Level 2 support coordination helps you organise a mix of supports around your goals. It is about building your ability to make choices, maintain relationships, manage everyday tasks and participate in your community. You remain the person directing your support.
Understand your plan
Work through the parts that are unclear and make a list of questions about your funded supports, budgets and next steps.
Compare your options
Explore providers and community connections. Ask about communication, accessibility, cost and whether the support fits your preferences.
Bring support together
Clarify who is doing what and make everyday arrangements easier to follow. Discuss how people can share relevant information with your consent.
Build skills you can use
Practise making an enquiry, checking an agreement or preparing questions. Decide which tasks you want to do yourself and where you want assistance.
A simple way to begin
One step at a time.
- Start with a brief enquiry about your priorities and communication preferences.
- Check whether the service and your plan funding are a match.
- Discuss the proposed support and costs, then agree on how to work together.
- Choose practical next steps and a way to review whether they are helping.
Your voice matters
You can ask for explanations, take time to decide, and include a person you trust. Before support starts, agree on the service, costs and the way you will work together.
Prepare for your first meetingQuestions about this service
A little more clarity.
Your questions are part of finding the right fit.
What does Level 2 mean?
Level 2 is support coordination. It helps you put a mix of supports in place and build your ability to use them. Level 3 specialist support coordination is a separate, higher level for more complex support situations.
Does a support coordinator pay my provider invoices?
That is usually the role of a plan manager if you have plan-managed funding. A support coordinator focuses on organising your supports. A plan manager focuses on financial administration, including provider payments and budget information.
Can I change my support coordinator?
Yes. You can choose a different support coordinator during your plan. Check the notice period in your service agreement and discuss a handover so that important support arrangements are clear.
Will a coordinator choose my providers for me?
Your choices should guide the process. A coordinator can explain options and help you ask useful questions, but the aim is to support your decisions and build your confidence.
A conversation is a good place to start
You don’t have to work
it all out on your own.
Tell us what matters to you. We’ll help you explore the next step.